Viscar.pl FAQ
The FAQ section is intended solely to provide information on basic matters related to using the viscar.pl online store. The document binding on customers is always the store terms and conditions, available under > TERMS AND CONDITIONS OF PURCHASE
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What is the viscar.pl store?
Viscar.pl is an online supply center for professionals and enthusiasts in the automotive and advertising industries.
We offer professional equipment and materials for decorating textiles - heat transfer films, sublimation inks, heat presses, as well as materials for advertising production - self-adhesive plotter films and accessories.
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Who can shop at viscar.pl?
Anyone who runs a business may shop in our store. Business customers are subject to the wholesale purchase terms and conditions. The terms and conditions are available in the "about us" section.
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How do I shop at viscar.pl?
Purchases at Viscar.pl can be made online or by placing orders directly by phone or at the Viscar.pl customer service office. Telephone orders must additionally be confirmed by e-mail.
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What does made-to-order mean?
Viscar.pl makes every effort to sell most goods from its own stock. Due to production cycles or supply from manufacturers or dealers, temporary supply interruptions may occur. If a given product is not in the viscar.pl warehouse, this is indicated by an appropriate note stating the expected waiting time for delivery.
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How long does delivery of an order take?
Two factors affect order delivery time:
- Order processing time – calculated from the moment payment for the goods is received; this is the time needed to pick and pack the shipment and wait for the courier to collect it. Processing time is a maximum of three business days – this does not apply to goods marked as "made to order"
- Shipment delivery time is the time required to deliver the shipment to the recipient. It should not exceed two business days
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What determines delivery costs?
Delivery costs depend mainly on the weight of the shipment and the payment method selected for the order. A detailed description of the costs can be found under "shipping cost" in the "about us" section.
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Can I collect the goods in person?
Yes, the goods can be collected in person from the viscar.pl customer service office, but only after notifying us in advance and arranging a suitable collection date.
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When is delivery free?
Delivery costs, including free delivery options, can be found under "shipping cost" in the "about us" section.
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How can I pay for an order?
Viscar.pl accepts three methods of payment for an order: bank transfer, transfer through electronic payment systems, or payment on delivery (cash on delivery). At the customer service office, Viscar.pl accepts cash only for payments made upon collection.
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I received a damaged shipment – what should I do now?
Accepting damaged shipments always involves significant risk. We recommend refusing damaged shipments. If you receive such a shipment, you must inspect the contents in the courier's presence and, if damage is found, prepare a damage report. An appropriate note should be entered on the waybill when signing the delivery documents. Detailed procedures for damaged shipments are described in the viscar.pl terms and conditions, available under "terms and conditions".
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Which goods are covered by warranty?
The manufacturer's warranty covers films, chemical products, and heat transfer equipment. Detailed information on warranty terms is provided on the product pages for all goods covered by warranty. Product information is available on the store's product pages.
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What does the application durability warranty cover?
Film manufacturers make every effort to ensure that their products are durable. They use material durability ratings (Stahls from 1 to 4) or declare a minimum material durability (ISee2). However, durability is always conditional on following the application instructions in detail. Improper conditions of use and/or the use of unsuitable chemicals do not ensure that application materials will fully retain their properties.
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How should damaged equipment be delivered for repair?
In the event of a fault that the customer wishes to claim under the warranty agreement, a description of the fault should be prepared and the viscar customer service office should be contacted to declare the intention to use the warranty.
Damaged equipment should be sent to the viscar.pl office or to the address of the designated repair facility. If the claim is accepted, the customer is entitled to reimbursement of shipping costs. After the fault has been repaired, the equipment will be delivered to the customer at viscar.pl's expense. If the claim is rejected, the customer should collect the equipment within 60 days. After this period, viscar.pl or the repair facility may charge storage fees for the equipment. After 6 months from the collection deadline, viscar.pl has the right to dispose of the equipment.
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What should I do if I do not want to receive information about Viscar.pl offers?
Every viscar.pl customer, in accordance with the Personal Data Protection Act, has the right to access, edit, and delete their data. Unchecking the option to receive promotional materials and unchecking the newsletter option will stop information about offers from being sent.